ek 44 Privacy Policy: How We Handle Your Information
ek 44 collects only the account and payment information needed to run your wallet, process Nagad, Rocket and Bank Transfer transactions, and respond to support requests. This policy explains exactly what we collect, why we hold it, and what choices you have — availability depends on your local law and eligible regions.
Account data handled with care
Nagad, Rocket, Bank Transfer context
Your access rights explained
Contact route for data questions
POLICY POSTURE
What This Policy Covers and How It Works
When you open an account with ek 44, we receive information in a few clear categories. Registration details — your name, contact address and login credentials — are needed to create and maintain your account. Payment context, such as the wallet identifiers associated with Nagad or Rocket transfers or the bank reference from a Bank Transfer, is recorded so that transaction records in your account history stay accurate and traceable by you. We also collect device and session data: browser type, screen resolution and the pages you navigate within the site. This helps us keep the account interface working correctly on mobile, which is how most of our visitors reach ek 44. We do not sell your personal information to third parties for their own marketing purposes. Where we share data with payment processors — for example to route a Nagad deposit or confirm a Rocket withdrawal — that sharing is limited to what the transaction requires. Your account data is retained for as long as your account remains active and for any period required by the financial record-keeping obligations that apply in the eligible regions where this service operates. You can request a copy of what we hold or ask us to correct it at any time through the support route described further in this policy.
Nagad wallet identifiers
Rocket transfer references
Bank Transfer records
Mobile session data
Account registration details
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies to information processed directly by ek 44 through its website and account system. Understanding its limits helps you know where to look when a question falls outside our direct control. The four areas below map what sits inside and outside the scope of this document.
Account Access
Login credentials, session tokens and account verification steps are fully within this policy. We control how that data is stored, who can access it internally and how long it is kept. Questions about your account data belong here.
Transactions
Payment records for Nagad, Rocket and Bank Transfer deposits and withdrawals are covered to the extent ek 44 holds them. The payment processor or bank that moves the funds operates under its own privacy terms, which we do not govern.
Site Content
Pages, game lobbies and account notices published on ek 44 fall within this policy's data context — for example, which sections you visit and how long you stay. Game studios such as JDB or PG Soft hold their own session data on their servers separately.
Third-Party Services
Any external link, third-party analytics tool or embedded content operates under that party's own terms. We flag these where visible, but their data handling falls outside what this policy can promise. Check their published terms directly.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
Your account is the primary place to review and manage the information we hold about you. From the account settings page you can check your registered contact details, review your transaction history — including Nagad, Rocket and Bank Transfer records — and update your login credentials if they need correcting. If something in your account record looks wrong, the correction process starts with a message to our support team through the contact route listed in this policy. We will confirm receipt, check the relevant record and respond with what we found. If you want to know specifically what personal data we hold connected to your account, you can submit a data access request through the same support route. We handle these requests in line with the obligations that apply in eligible regions. Closing your account does not immediately erase all records — financial data is retained for the period required by applicable rules — but we will tell you what remains and why when you make the request.
Review Your Records
Open your account history page to see registration details and payment records. Transaction entries for Nagad, Rocket and Bank Transfer are listed there with dates and reference numbers you can cross-check.
Correct Account Details
If your contact information or account name is recorded incorrectly, contact support with the correct details and a brief description of what needs changing. We will verify and update the relevant field.
Submit a Data Access Request
To receive a summary of the personal data tied to your account, send a written request through the support contact below. We will confirm what we hold and provide it in a readable format within the timeframe applicable to your eligible region.
Request Account Closure
You can ask us to close your account at any time. We will explain which records must be retained for financial compliance and for how long, so you know exactly what happens after the request is processed.
PRIVACY CONTACT ROUTES
How to Reach Us on Privacy Questions
If you have a question about this policy, want to request your data or need to report a concern, the routes below are the published channels for reaching ek 44. Use the one that works for your situation — all three go to the same team handling account and data queries.
Live Chat
Open the chat icon visible on the site to reach the support team directly. This is the fastest route for straightforward questions about what data we hold or how a payment record is stored.
Email Support
For formal data access requests or written corrections, use the email address published in the site's contact section. Written requests create a clear record on both sides and are the recommended route for access or deletion queries.
Account Help Centre
The help section inside your signed-in account area lists frequently asked questions about data handling, account records and privacy contacts. Start there to check whether your question is already addressed before sending a message.
HOW WE HANDLE DATA
Data Handling, Cookies, Retention and Security
We apply consistent practices across account security, data retention and cookie use so that you know what to expect at each stage of using ek 44. The points below cover the four areas that visitors most often ask about in relation to this policy.
Cookies and Session Data
We use cookies to keep your session active, remember your language preference and understand which pages are visited most. You can adjust cookie settings through your browser. Disabling cookies may affect how the account and wallet pages function on mobile.
Account Security
Passwords are stored in hashed form. We do not store your Nagad PIN, Rocket mobile banking credentials or Bank Transfer passwords — those remain with the respective payment service. Account login uses your registered email and password only.
Data Retention
Active account data is held for as long as your account is open. Transaction records, including payment references for Nagad and Rocket transfers, are kept for the period required by financial record obligations in eligible regions. We do not hold data longer than necessary.
Policy Updates
When we update this policy, a revised version is published on this page with the effective date noted at the top. Continuing to use your account after a published update means you have seen the revised terms. You can contact support if any change raises a question.
PRIVACY FAQ
Questions We Hear Most About This Policy
The questions below cover the situations visitors most often raise when reading through this policy. If your question is not here, the support routes listed above will get you a direct answer.
What personal information does ek 44 collect when I register?
Registration requires your name, contact details and login credentials. We also record the device and browser data from your first session. We do not collect more than what is needed to create and verify your account and process payment requests through Nagad, Rocket or Bank Transfer.
Is my Nagad or Rocket wallet number stored on ek 44?
We store payment reference identifiers to the extent needed to match a deposit or withdrawal to your account history. We do not store your full wallet PIN or banking password. The actual fund movement is handled by the relevant payment service under its own security terms.
Can I see all the data ek 44 holds about me?
Yes. Submit a data access request through the email contact published in the site's contact section. We will compile the personal data tied to your account and share it in a readable format. The timeframe for responding depends on the rules applicable to your eligible region.
How do I correct wrong information in my account record?
Contact support via live chat or email with a description of the field that needs correcting and the accurate detail. We will check the record and update it. For changes to registered contact information, we may ask you to confirm your identity before the correction is applied.
Does ek 44 share my data with third parties?
We share data with payment processors only to the extent a transaction requires — for example, routing a Nagad deposit or confirming a Bank Transfer. We do not sell personal data to advertisers. Game studios like JDB or Microgaming hold their own session data under their own terms.
What happens to my data if I close my account?
Closing your account stops active data collection. However, transaction records and financial data are retained for the period required by the applicable financial record-keeping obligations in your eligible region. We will tell you what is retained and for how long when you submit a closure request.
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