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ek 44 operates under a defined policy framework that governs how your account, transactions, and personal data are handled. Access to our services depends on your local law and eligible regions — read these terms carefully before using the platform.
Our terms exist to set clear expectations between you and ek 44 — not as a barrier, but as a shared reference point for how the platform runs. Every part of the account experience, from how your wallet balance is recorded to how a Nagad or Rocket transaction is logged, falls under these terms. We hold account data in accordance with the policy scope described here, and we update that scope when operational or legal conditions change. Availability of our services depends on your local law and the eligible regions we are able to serve. If you are accessing from Bangladesh, you are responsible for confirming that online account activity of this type is permitted under the laws that apply to you. We do not make eligibility determinations on your behalf. Where a Bank Transfer or Rocket withdrawal is initiated, the transaction record sits inside your account history and is subject to these same terms. We do not treat payment-method data as separate from your general account record — it is covered by the same retention and access rules. Questions about how a specific transaction is documented can be directed to our support route, where a team member can walk you through the relevant record.
Understanding the boundary of our policy helps you know where to direct questions and what falls under our responsibility versus yours.
Your login, session activity, and account settings fall fully within this policy. Any change to your access credentials or account status is governed by these terms, and records are retained in line with our stated data practices.
Deposits and withdrawals processed through Nagad, Rocket, or Bank Transfer are covered by these terms. Transaction records are stored in your account history and subject to our data retention and correction rules.
Game content, lobby display, and page information provided directly by ek 44 fall under this policy. Content served through third-party studio integrations may carry its own terms alongside ours.
External services — including payment network infrastructure and studio content delivery — operate under their own terms. Our policy covers how we handle the data we receive from those interactions, not the third party's conduct directly.
You hold several practical rights under this policy, and we have built the account area to support them directly. You can review your transaction history, including any Nagad, Rocket, or Bank Transfer activity, from the wallet section of your account. If a record appears incorrect, you have the right to flag it and request a correction — do this through the account support route rather than by altering records yourself. If you want to know what data we hold against your account, you can raise a data enquiry through our contact form and a team member will respond with the details relevant to your account. You also have the right to request closure of your account, which carries its own process described in the account settings area. Each of these actions is available to you at any time while your account is active and in good standing.
Open your account wallet to see a full log of deposits, withdrawals, and transaction status. Each entry shows the payment method used, the amount, and the date processed.
If your account details are wrong — name spelling, contact information, or a logged transaction — raise a correction request through the support channel. We aim to resolve straightforward corrections promptly.
Use the contact form to send a written policy question. Reference your account ID so the team can pull the right records and respond with specifics rather than a generic answer.
For account closure or a data access request, start from the account settings page. Follow the fields shown there and submit — the support team will confirm receipt and next steps by message.
If you have a question about these terms, a transaction record, or your account data, use one of the routes below. We ask that you have your account ID ready so we can locate the right records quickly.
Submit a written query through the contact form in your account area. This is the primary route for data, correction, and policy questions.
The live chat route is available from within your signed-in account for quicker queries about transaction records or account access issues.
For formal policy or data requests, you can reach the team by email through the address listed in the contact section of the site.
Our data practices are built around what your account needs to function and nothing beyond that.
We keep account and transaction data for as long as your account is active and for the period required after closure. Retention timelines follow the rules applicable to our operating scope and are not extended beyond what those rules require.
We use session and functional cookies to keep your account active across pages. You can review cookie settings from your browser or the site's cookie notice. We do not use cookies to build profiles for third-party advertising.
Your account is protected by login credentials that only you control. If you suspect unauthorised access, update your password immediately from the account settings page and contact support through the live chat or email route.
When these terms change, we publish the updated version with a revised date. Continued use of the account after a change means you have accepted the updated terms. For questions about a specific change, use the contact form.
Straightforward answers to what people actually ask about our legal terms and account rights.
Access depends on your local law and the eligible regions we serve. If you are in Bangladesh, you are responsible for confirming that this type of online account activity is permitted under the laws that apply to you. We do not make that determination on your behalf.
We hold your registration details, login activity, and transaction history — including records of any Nagad, Rocket, or Bank Transfer activity. To see exactly what is recorded against your account, raise a data enquiry through the contact form with your account ID included.
Open the wallet section of your account to find the relevant entry, then raise a correction request through the support channel. Include the transaction date, amount, and payment method. The team will review the record and respond with next steps.
Use the contact form in your account area for written policy questions, or reach the team by email through the address in the site's contact section. For faster queries, live chat is available while you are signed in. Have your account ID ready before you reach out.
After closure, we retain your account and transaction data for the period required under our operating scope. Once that retention period ends, the data is removed. You can ask for details about the timeline by submitting a request through the contact form before or after closing.
Yes. All transactions processed through Nagad, Rocket, and Bank Transfer are covered by these terms. Records sit in your account history and are subject to the same access, correction, and retention rules as the rest of your account data.